Term and Conditions

Last Updated: [Insert Date]

Welcome to BONTRAGER Store! These Terms and Conditions govern your use of our website www.probicyclegear.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 License to Use

BONTRAGER Store grants you a limited, non-exclusive, non-transferable license to access and make personal use of this website for legitimate shopping purposes only.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, button icons, images, product descriptions, and software, is the property of BONTRAGER Store or its content suppliers and protected by international copyright laws. The compilation of all content on this site is our exclusive property.

1.3 Prohibited Uses

You agree not to:

• Reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission
• Use the site for any illegal or unauthorized purpose
• Transmit any viruses, worms, or any code of a destructive nature
• Attempt to gain unauthorized access to our systems

2. Product Information and Availability

2.1 Product Descriptions

We strive to accurately display the colors and details of our cycling products (including Adults, Kids, Bottles/Cages, Clothing, Cycling Shoes, Helmets, Hydration, Packs/Systems, Parts & Accessories, and Shoes). However, actual colors may vary slightly due to monitor settings.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending you an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time without notice.

4. Shipping Policy

4.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

1. Standard Shipping ($12.95) – via DHL or FedEx
   • Delivery within 10-15 business days after shipment
   • Includes full tracking
2. Free Shipping – via EMS (for orders over $50)
   • Delivery within 15-25 business days after shipment
   • Tracking available

4.3 Delivery Responsibilities

Once the carrier takes possession of your order, we are not responsible for delays, damages, or losses during transit. Please contact the shipping carrier directly for such issues.

5. Returns and Refunds

5.1 Return Policy

We offer a simple return process within 15 days of receiving your order. To qualify for a return or exchange:

• Items must be unused and in original condition
• Original packaging must be intact
• Proof of purchase is required

5.2 Return Process

To initiate a return:

1. Contact our support team at [email protected] with your order number and reason for return
2. We’ll email you a Return Merchandise Authorization (RMA) number
3. Package the item securely with the RMA number clearly visible
4. Ship to our returns center:
   BONTRAGER Store Returns
   4401 Burlington Place Northwest
   Washington, US 20016

5.3 Refund Processing

Once we receive and inspect your return:

• Refunds are processed within 5-7 business days
• Your refund will be credited to your original payment method
• Original shipping costs are non-refundable

5.4 Exchanges

To exchange an item:

• Follow the standard return process above
• Include a note specifying your desired replacement item
• We’ll ship the new item once the return is processed

Note: Any price differences will be charged or refunded as applicable.

5.5 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

5.6 International Returns

For customers outside the US:

• Return shipping costs are the customer’s responsibility
• Customs forms must be marked as “Returned Goods” to avoid duties
• Refunds will be processed in USD

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

6.2 Prohibited Returns

You agree not to return used helmets or cycling shoes, as these cannot be resold for hygiene and safety reasons.

6.3 Compliance with Laws

You agree to comply with all applicable laws regarding your use of our website and purchase of our products.

7. Limitation of Liability

BONTRAGER Store shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your access to or use of, or inability to access or use, the website or any products purchased through the website.

Our total liability for any claim related to the website or products shall not exceed the amount you paid for the product that is the subject of the claim.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State of Washington, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to update, change or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes.

11. Contact Information

Questions about the Terms and Conditions should be sent to us at [email protected] or at our physical address:

BONTRAGER Store
4401 Burlington Place Northwest
Washington, US 20016